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Important Holiday Shipping Guidelines
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SHIPPING INFORMATION

In-Stock items are shipped from our warehouse within 3-5 business days of receipt of your order. Please allow an additional 5-10 business days for shipping. We ship all orders using UPS courier and offer 2 delivery services, UPS Standard or UPS Priority. Delivery time can vary depending on the shipping address. International orders may take an additional 1-2 days for delivery to clear customs.

Business days are Monday to Friday, excluding statutory holidays within Canada

Delivery Addresses

A valid shipping address is required for all deliveries. We regret that we cannot deliver to P.O. Boxes or R.R. #'s. As a signature is required upon delivery, please ensure that someone is at the delivery address to accept and sign for the package during regular business hours. Regular business hours are 9am to 5pm EST, Monday to Friday.

SIZED PRO CAP CONVERSION CHART

Obtain the correct head size by measuring with a flexible tape directly where the sweatband will rest. Convert the measurement to a size according to below.
INCHES CAP SIZE
21-1/4 6-3/4
21-5/8 6-7/8
22 7
22-3/8 7-1/8
22-3/4 7-1/4
23-1/8 7-3/8
23-1/2 7-1/2
23-7/8 7-5/8
24-1/4 7-3/4
24-1/2 8


APPAREL SIZE CHART

INFANT SIZE 12 MONTHS 18 MONTHS 24 MONTHS
WEIGHT 20 LBS 26 LBS 32 LBS
TODDLER SIZE 2 4 6X
AGE 18-24 MONTHS 2-3 YEARS 4-5 YEARS
YOUTH SIZE S(6-8) M(10-12) LG(14-16) XL(18-20)
AGE 6-7 YEARS 8-9 YEARS 10-11 YEARS 12-14 YEARS
ADULT SIZE SMALL MEDIUM LARGE XL XXL
CHEST SIZE 36" 38"-42" 44"-46" 48" 52"


DUTIES & TAXES

U.S. and International customers are responsible to pay for all applicable duty and customs charges. Your local government determines duty and customs charges depending on where the merchandise is made and what it is made out of. When placing an order on shop.mlb.com, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be incurred by you. You should contact your local customs office for further information.

PAYMENTS

Forms of payment accepted are: VISA, Mastercard, and American Express.

Important information about payment:

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order, which does not match this criterion.

GIFT CARD REDEMPTION

Currently, Blue Jays gift cards are not redeemable online.

Blue Jays gift cards can be redeemed in-person at our Jays Shop locations in downtown Toronto (see JAYS SHOP LOCATIONS).

Blue Jays gift cards can also be redeemed by calling Jays Shop Direct and placing an order over the phone. Gift card numbers will need to be provided at time of placing order. Any additional charges over the gift card balance will need to be paid with a credit card.

To place your order using a gift card, please call us at 416-341-2903 or toll-free at 1-877-529-7746.

RETURNS/EXCHANGES

Returning an Item for Return or Exchange
  • Returning an Item - IF YOU ARE NOT COMPLETELY SATISFIED, you may return your purchase within 60 days along with your receipt for a full (same tender) refund or exchange, minus the shipping and handling. Item must be returned in good condition with all tags still attached, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit. After 60 days, please contact us directly.


  • No refunds or exchanges on products worn, damaged, clearance, custom crested, game worn/ready, publications, special orders, intimates, memorabilia or gift cards. Gift-with-purchase must be included with return.

    For your protection, your package must be returned prepaid and insured. U.S. and International customers, please call ahead for additional return instructions.

    Without receipt, exchange only. A return shipping charge will be applied.

    Returning an Item - Your credit card will be credited once we've received and processed your return. The credit may not show up on the very next statement you receive in the mail unless it is within your credit card company's billing or statement cycle, but it should appear on the next one.

  • Exchanging an Item - If you are choosing to ship back the item, please return it to the address below along with a copy of the email confirmation indicating the size/style you would like to exchange for.


  • Please return your package to:

    Jays Shop
    ATTN: Mail-order
    1 Blue Jays Way, Suite 3200
    Toronto, ON
    M5V 1J1

  • Damaged or Defective Items

    • If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at 1-877-529-7746. Please supply the representative with the order number and item number from your original confirmation e-mail. Your e-mail address and phone number may also be required. Jays Shop will make every reasonable effort to replace the item in a timely manner.
SAFETY, SECURITY & PRIVACY

Secure Shopping Guarantee

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

We have established a Secure Shopping Guarantee for every transaction that you make with shop.mlb.com. Should any unauthorized charges appear on your credit card as a result of shopping with shop.mlb.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

We reserve the right to contact the customer for further credit card information such as the 3-digit CVC security number (as required) on the back of the credit card in order to verify its validity.

CONTACT US

WE VALUE YOUR SUGGESTIONS

If for any reason you are not completely satisfied or wish to provide feedback regarding your purchase, please contact us. Our hours of operation are Monday to Friday, 9am to 5pm Eastern Standard Time, excluding statutory holidays within Canada.

1.877.JAYSSHOP (877.529.7746)

Local number: 416-341-2903

Email: JaysShop@bluejays.com


JAYS SHOP LOCATIONS

Jays Shop - Stadium Edition - Gate 5 Rogers Centre
(South East corner, entrance off Bremner Blvd)

Phone number: 416-341-2904

Hours:
Monday - Sunday 10:00 am - 5:00 pm

Night Game (7:07 pm start) Open to public until 5:30 pm
  In-stadium concourse entry will open at 5:45 pm
Day Game (1:07 pm start) Open to public until 11:00 am
  In-stadium concourse entry will open at 11:15 am


Jays Shop - Eaton Centre
(Yonge & Dundas, bottom floor, Unit #125)

Phone number: 416-792-5254

Hours:
Monday to Friday - 10 am - 9:30 pm

Saturday - 9:30 am - 9:30 pm

Sunday - 10 am - 7 pm